In today’s competitive era, quality is a prime factor. Quality output from any machine depends on machine’s repeat performance. To get repeat performance; machine maintenance is a key factor.
Good maintenance is vital, no matter what kind of maintenance we’re talking about. That’s why Annual Maintenance Contracts (AMCs) are so popular and so important.
Annual Maintenance Contract (AMC) is maintenance & repair services rendered by the service provider and manufacturers to the customers, at an exchange of prices, once the warranty of manufacturers’ warranty is over.
An annual maintenance contract (AMC) is an agreement between a service provider and a customer to repair and maintain equipment/assets regularly in efficient working condition under specific terms and conditions, at the offered cost & for a set period of time.
The supplier is bound under this contract to offer maintenance and repair services to the client as needed, and the client pays a fixed charge for these services. It’s like having a trustworthy umbrella on a rainy day. It gives customers peace of mind, knowing that their product or service will be maintained and preserved in good shape, just as an umbrella ensures that they will keep dry during unexpected rain.
With the goal to ensure that the terms and conditions are flexible enough to accommodate the client requirements and focused towards achieving a breakdown free operation of the machines, maximizing equipment lifespan and minimizing downtime.
In order to help our customers in getting the best throughput from the machine, we have introduced the concept of Annual Maintenance Contracts for the M/cs.
We provide two types of AMC to customer’s equipment/Assets.
Types of Maintenance
- 1- Comprehensive Annual Maintenance Services
We provide a "Comprehensive Annual Maintenance service" to clients, in which they are assured of guaranteed service from us. In case of equipment failure, replacement will be provided at no additional cost (after adequate inspection). In addition to the above, client will get a response to problem call within 2-4 hours and resolution to the problem within 24-48 hours. - 2- Non-Comprehensive Annual Maintenance Services
We offer "Non - Comprehensive Annual Maintenance service" to clients, a preventive maintenance of equipment as per schedule, which includes engineering and labour charges. Here, breakdown of equipment or any replacement of parts will be chargeable to the client.
Depending on the type of equipment/Asset or system covered, AMCs can provide a wide range of services. An AMC may provide the following services:
Regular maintenance: regular maintenance tasks such as cleaning, lubrication, and inspection.
Repairs and replacements: repair services as well as replace any defective parts.
Technical support: technical support to help the customer troubleshoot any issues with the equipment or system.
Emergency services: in case of any breakdowns or malfunctions that require immediate attention.
Upgrades and updates: to the equipment or system to keep it up-to-date with the latest technology.
Training: training staff on how to use and maintain the equipment or system.
We offer cost effective services of comprehensive and non-comprehensive AMC categories.
Our comprehensive knowledge bank & expert support can assist you in mechanical, electrical /electronic based problems.
The key benefits of Annual Maintenance Contracts:
- Special Attention to breakdown requests.
- Ready stock vital spares to meet urgent needs.
- Access to our technical library and documents.
- Cost-Effective-- The service provider has several packages and offers which customer can choose any of it and save money. It is one-time charges and cheaper than calling technicians on a need basis.
- AMC services are 24/7-- An emergency can arise at any time, and having AMC in place is a way to combat such problems. Customers can call anytime for emergency support and register the problem to the service provider company.
- Expert Technicians-- The service provider company have professional technicians. Customers will get the best service and consultancy. A competent provider can detect and repair issues, minimize risk, and ensures high-quality maintenance services aligned with the organization’s needs.
- Increased equipment lifespan-- Regular maintenance checks can help extend the life of equipment and machinery. AMCs ensure that equipment is regularly checked and maintained, identifying and fixing issues before they become more serious problems.
- Regular Maintenance checks-- An AMC must include regular maintenance inspections. customers can avoid costly repairs and replacements by routinely maintaining their equipment and machinery. Furthermore, it assists businesses in maintaining optimal equipment condition, lowering the risk of unexpected downtime.
- Peace of mind-- Customers can assure that their equipment and machinery are in good hands with an AMC. It is the responsibility of service providers to ensure that equipment is well-maintained and operating properly. This approach enables customers to concentrate on their core operations while knowing that their equipment is well-maintained.
- Fast Response-- Same day service but no later than 24hrs.
- Work Continuity-- You get immediate replacement parts & if need be a backup system while your parts/system gets repaired in a work shop.
- No Waiting-- Solution for many problems are provided thru remote diagnostics with immediate solutions.
- Service level agreement (SLA)--SLA sets clear expectations, performance standards and metrics for maintenance service. A well-defined SLA ensures the AMC aligns with your maintenance needs, enabling timely and reliable support.
